Training:
New Ways for Work®—Leaders
Equipping Leaders with Key Knowledge and Strategies for High Conflict Behavior at Work
Learn to identify, navigate and minimize disruptive high conflict personalities and build a functional work culture.
REGISTER HEREAbout New Ways for Work®
Training for Leaders
High conflict situations are increasing in the workplace and can wreak havoc with a team's productivity, contribute to workplace dissatisfaction, increase legal and financial risk, and cause good employees to leave. These situations tend to involve one or more people with a high conflict personality pattern marked by:
- a preoccupation with blaming others
- all-or-nothing thinking
- unmanaged emotions and
- extreme negative behavior.
Whether they are valued employees, volunteers, managers or senior leaders, high-conflict situations threaten competitive advantage in for-profit companies and absorb resources in non-profits and other organizations. These are the people who may be top performers and deal-makers, but making everyone around them miserable while they divide teams, resist authority, and destroy morale.
This course is designed to equip leaders with key knowledge and strategies to manage people who display high conflict behavior at work. If you lead people, this course will help you navigate and minimize the disruption high conflict personalities cause to your work teams.
We will equip you with tools for supporting the whole team and generating a way forward when things can feel stuck and insurmountable.
What You Will Learn
We have created this course focusing on the most important knowledge and skills leaders need to bring order to chaos that people with high conflict personalities can cause.
Foundational Building Blocks
- how to identify high conflict personalities
- what not to do
- and what to do
- how to apply the CARS Method as the building blocks for creating a functional work culture
Key Leadership Skills to Address High-Conflict Situations and People
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managing ongoing griping and negativity
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setting limits and imposing consequences on disruptive behavior in meetings and group gossip
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implementing a method to handle group email and team chat hostility
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managing performance and implementing discipline
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handling formal workplace complaints and legal processes
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supporting a high-functioning team
C.B.
School Principal
"Often great potential leaders are reluctant to enter a leadership role as they do not want to engage with high-conflict personalities. This training provides tools and skills so that all leaders are equipped to successfully manage challenging staff. Gracefully navigating conflict is a skill which can be learned and need not be avoided."
J.H.
Therapist and Clinical Director
"I really enjoyed the attention to the key leadership areas. This helped me to have a broad overview so I could address many different issues, but it also provided an in-depth look at these key areas.
Experiencing/Being part of the New Ways for Work Leaders Training is a gamechanger. The focus on key leadership areas (such as how to build a high functioning team, how to manage day to day negativity or high conflict behavior in a group, and managing performance/implementing discipline) gives participants a "here's how you do it" approach that is both effective and efficient. Cherolyn Knapp is great- knowledgeable, personable, straight talking, and keeps everything on track."
Molly Belvo.
Sr. Project Management Professional
"I strongly recommend the New Ways for Work-Leaders training to any manager who is dealing with high-conflict situations at work. Cherolyn Knapp is an expert in this field and an engaging presenter and trainer. I walked away with many helpful tips, insights, examples, and practical tools that can be implemented right away to diffuse conflict and keep teams focused on doing their best work."
Mike Haney.
Executive Coach
"The New Ways for Work Leaders course offers powerful tools to navigate workplace conflicts with empathy and precision. As an executive coach, NWFW tools will help my clients defuse workplace tensions and create a more harmonious work environment. The skills I learned are perfect for helping my clients handle workplace disputes with grace and effectiveness, helping turn conflict into constructive dialogue."
Bill Eddy, LCSW, Esq.
Bill Eddy, LCSW, Esq. is the co-founder and Chief Innovation Officer of the High Conflict Institute. While pioneering the High Conflict Personality Theory (HCP), he was the National Conflict Resolution Center’s Senior Family Mediator for 15 years, a Certified Family Law Specialist for 15 years, and a licensed clinical social worker therapist for over 12 years.
Bill serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a speaker and trainer in over 35 U.S. states and 13 countries.
Bill developed the New Ways for Work® Coaching method with Georgi DiStefano and is the author or co-author of over 20 books, manuals, and workbooks, including Our New World of Adult Bullies-How to Spot Them/How to Stop Them and It's All Your Fault at Work! Managing Narcissists and Other High Conflict People. He also has a popular blog on the Psychology Today website and co-hosts the podcast, It’s All Your Fault! with HCI co-founder, Megan Hunter.
Cherolyn Knapp, B.Comm, LLB.B, Q.Med
Cherolyn Knapp, B.Comm, LLB.B, Q.Med is a conflict resolution consultant, mediator, trainer, workplace investigator and lawyer based in Victoria, Canada. She holds a B.Comm (Human Resources) from Toronto Metropolitan University and an LL.B. from the University of Ottawa. She was called to the bar in Ontario in 2004 and in British Columbia in 2019.
As a litigation lawyer from 2004 to 2019, Cherolyn advised and advocated for employee, employer, individual and organizational clients in a broad range of employment, human rights and civil disputes, appearing before various levels of Court and Administrative Tribunals and negotiating numerous out of court resolutions. She was also the co-managing partner of a small law firm.
Cherolyn has conducted numerous workplace and organizational investigations into allegations of bullying, harassment, discrimination and misconduct in various public, private and non-profit sector unionized and non-union environments. She has also been engaged as a mediator and facilitator to assist co-workers and professionals who are locked in disputes to find a path forward.
Training Includes
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PowerPoint presentations/lecture
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Video demonstrations
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Role-play practice exercises to master the method
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Interaction with instructor via livestream
- Q & A and discussion of difficult situations throughout the training
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New Ways Provider Network membership with semi-monthly Q & A meetings with the instructor
Who Should Attend
This training is designed for leaders in for-profit and non-profit organizations, including government.
- managers
- supervisors
- directors
- executives who want to gain understanding of the skills
- conflict engagement specialists
- other leaders
Length & Time
Total hours: 12 training hours + breaks
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Pre-recorded—watch prior to Zoom sessions
4 hours video on demand
(self-paced)
Bill Eddy, Instructor -
Live Virtual on Zoom—4 hours on day 1
Cherolyn Knapp, Instructor -
Live Virtual on Zoom—4 hours on day 2
Cherolyn Knapp, Instructor
Dates
March 3 & 5, 2025
Time both days: 12-4pm Pacific
May 12 & 14, 2025
Time both days: 9am-1pm Pacific
Check your dates/time zone here
Cancellations
A minimum of 6 participants is required.
In the rare event that the minimum is not met:
- the class will be postponed at least 1 week prior to the scheduled date
- you will be automatically be placed in the next scheduled class and we will contact you to confirm that the new date suits
Agenda
Learning Objectives
Register below or email us with your question by clicking here
(or [email protected]).
