Training:
New Ways for Work®—For Workplace Coaches & HR
Coaching Challenging Employees to Reduce High Conflict Situations in the Workplace
Personal Skills for Productive Relationships
Learn to coach employees with high-conflict behaviors and their co-workers to improve personal relationship skills in order to calm high-conflict situations.
REGISTERAbout New Ways For Work®
Training for Workplace Coaches
High conflict situations are increasing in the workplace and can wreak havoc with a team's productivity, contribute to workplace dissatisfaction, increase legal and financial risk, and cause good employees to leave. These situations tend to involve one or more people with a high conflict personality pattern marked by:
- preoccupation with blaming others
- all-or-nothing thinking
- unmanaged emotions and
- extreme negative behavior.
Such people may be valued employees, volunteers, managers or senior leaders.
This training focuses on:
- an understanding of high conflict personalities,
- what TO do, and what NOT to do when dealing with high conflict people and situations
- helping to reduce or navigate these conflicts more efficiently and effectively, using:
- The CARS Method® will be explained and practiced for coaching co-workers to manage high conflict situations.
- Our New Ways for Work® Coaching method and the 4 Big Skills™ will also be demonstrated and practiced.
This method is designed to help people with high conflict patterns to:
- improve their own behavior
- reduce high conflict behavior
- strengthen their conflict resolution skills in day-to-day dealings at work.
- These techniques can be particularly helpful for employees at any level who want to grow in their careers and need help navigating high conflict situations. These methods are also helpful for coaching employees with high-conflict behavior who are seen as assets that an organization wishes to support to develop in order to continue their employment.
Bill Eddy, LCSW, Esq.
Bill Eddy, LCSW, Esq. is the co-founder and Chief Innovation Officer of the High Conflict Institute. While pioneering the High Conflict Personality Theory (HCP), he was the National Conflict Resolution Center’s Senior Family Mediator for 15 years, a Certified Family Law Specialist for 15 years, and a licensed clinical social worker therapist for over 12 years.
Bill serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a speaker and trainer in over 35 U.S. states and 13 countries.
Bill developed the New Ways for Work® Coaching method with Georgi DiStefano and is the author or co-author of over 20 books, manuals, and workbooks, including Our New World of Adult Bullies-How to Spot Them/How to Stop Them and It's All Your Fault at Work! Managing Narcissists and Other High Conflict People. He also has a popular blog on the Psychology Today website and co-hosts the podcast, It’s All Your Fault! with HCI co-founder, Megan Hunter.
Cherolyn Knapp, B.Comm, LLB.B, Q.Med
Cherolyn Knapp, B.Comm, LLB.B, Q.Med is a conflict resolution consultant, mediator, trainer, workplace investigator and lawyer based in Victoria, Canada. She holds a B.Comm (Human Resources) from Toronto Metropolitan University and an LL.B. from the University of Ottawa. She was called to the bar in Ontario in 2004 and in British Columbia in 2019.
As a litigation lawyer from 2004 to 2019, Cherolyn advised and advocated for employee, employer, individual and organizational clients in a broad range of employment, human rights and civil disputes, appearing before various levels of Court and Administrative Tribunals and negotiating numerous out of court resolutions. She was also the co-managing partner of a small law firm.
Cherolyn has conducted numerous workplace and organizational investigations into allegations of bullying, harassment, discrimination and misconduct in various public, private and non-profit sector unionized and non-union environments. She has also been engaged as a mediator and facilitator to assist co-workers and professionals who are locked in disputes to find a path forward.
Training Includes:
-
PowerPoint presentations/lecture
-
Video demonstrations
-
Role-play practice exercises to master the method
-
Interaction with instructor via livestream
- Q & A and discussion of difficult situations throughout the training
-
New Ways Provider Network membership with semi-monthly Q & A meetings with the instructor
- Licensure (optional)
- Listing on HCI website as a New Ways for Work Coach
Who Should Attend
- coaches
- workplace
- life
- executive
- conflict
- human resources & EAP
- therapists
- sensitivity & civility trainers
- consultants (workplace restoration & professional conduct)
Length & Time
Total hours: 12 training hours + breaks
-
Pre-recorded—watch prior to Zoom sessions
4 hours video on demand
(self-paced)
Bill Eddy, Instructor -
Live Virtual on Zoom—4 hours on day 1
Cherolyn Knapp, Instructor -
Live Virtual on Zoom—4 hours on day 2
Cherolyn Knapp, Instructor
Dates
April 7 & 9, 2025
Time both days: 9am-1pm Pacific
October 20 & 22, 2025
Time both days: 2.30-6.30pm Pacific
Times are listed in Pacific Time Zone.
Check your dates/time zone here
Cancellations
A minimum of 6 participants is required.
In the rare event that the minimum is not met:
- the class will be postponed at least 1 week prior to the scheduled date
- you will be automatically be placed in the next scheduled class and we will contact you to confirm that the new date suits
Agenda
Learning Objectives
Register below or email us with your question by clicking here
(or [email protected]).
